1. Introduction
Piper AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone call service.
2. Information We Collect
Information you provide:
- Account information (name, email, phone number)
- Call instructions and preferences
- Contact information for calls
- Payment information (when billing is implemented)
Information collected automatically:
- Call recordings and transcripts
- Usage data and analytics
- Device and browser information
- IP address and location data
3. How We Use Your Information
We use your information to:
- Provide and improve our AI phone call services
- Process and complete phone calls on your behalf
- Send you updates and notifications about your calls
- Respond to your comments and questions
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Call Recordings and Transcripts
We record calls made by Piper AI to provide you with transcripts and ensure quality service. Call recordings are:
- Automatically transcribed for your review
- Stored securely with encryption
- Automatically deleted after 30 days
- Only accessible by you and authorized support staff when necessary
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations
- Law enforcement when required by law
- Third parties with your explicit consent
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Limited access to personal information
- Secure data centers and infrastructure
7. Your Rights and Choices
You have the right to:
- Access and download your data
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Request restrictions on data processing
8. Children's Privacy
Piper AI is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: michael@digitalcarbon.com
Website: pipervoice.com