Terms of Service

Last updated: 7/28/2025

1. Acceptance of Terms

By accessing or using Piper AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Piper AI is an artificial intelligence service that makes phone calls on your behalf. The Service includes:

  • AI-powered phone call automation
  • Call transcription and recording
  • Web application and future mobile applications
  • Chrome browser extension (when available)

3. User Accounts

To use Piper AI, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

4. Acceptable Use

You agree NOT to use Piper AI to:

  • Make calls for illegal or fraudulent purposes
  • Harass, threaten, or abuse others
  • Impersonate any person or entity
  • Violate any applicable laws or regulations
  • Make emergency calls (911 or similar services)
  • Engage in telemarketing or spam calling
  • Record calls without proper consent where required by law

5. Call Recording and Consent

You acknowledge and agree that:

  • All calls made by Piper AI are recorded
  • You are responsible for complying with all applicable recording laws
  • You must inform parties when calls are being recorded where required
  • Piper AI will announce itself as an AI assistant on calls

6. Pricing and Payment

During our beta period, Piper AI is free to use. When we implement pricing:

  • You will be notified in advance of any charges
  • Pricing will be usage-based (credits) or subscription-based
  • You can cancel at any time
  • No refunds for unused credits or partial months

7. Intellectual Property

All content, features, and functionality of Piper AI are owned by us and are protected by intellectual property laws. You retain ownership of your call content, but grant us a license to process and store it to provide the Service.

8. Privacy and Data

Your use of Piper AI is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of your information as described.

9. Disclaimers and Limitations

PIPER AI IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE:

  • Uninterrupted or error-free service
  • Accuracy or completeness of AI responses
  • Successful completion of all calls
  • Compatibility with all phone systems

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

10. Indemnification

You agree to indemnify and hold harmless Piper AI from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

12. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through the Service. Your continued use constitutes acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

14. Contact Information

For questions about these Terms, please contact us at:

Email: michael@digitalcarbon.com
Website: pipervoice.com

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